SERVICES
Services include any variety of projects for organizations lacking the necessary bandwidth or expertise. Each project is treated with great attention to detail and an exceptional focus on quality, regardless of size and complexity. Projects can be handled from conceptualization to successful implementation, or any segment needed to support your team. The following are examples of previous work with new projects added regularly.
VENUE
and
EVENT OPERATIONS
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Creation or review of venue standard operating procedures and protocols
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Creation of policy and procedure manuals
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Analysis of and recommendations for staffing and guest service operations
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Guest experience benchmarking / mystery shopping
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Facilitation of focus groups / debrief sessions with season ticket holders to evaluate brand image and services
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Design, facilitation, and analysis of customer satisfaction surveys
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Venue design review as it impacts the guest experience and overall venue operations
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Event staff training, including content, design, and delivery
MANAGEMENT
and
ORGANIZATIONAL TOOLS
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Organizational reviews
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Organizational strategic plans and business plans
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Design and creation of annual reports and presentations / scripts
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Custom, branded presentations for internal or external use
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Design / revision of reporting templates and ongoing reporting
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Facilitation of focus groups / debrief sessions with staff members to evaluate internal service offerings and operations
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Design and facilitation of custom staff workshops and retreats
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Design and facilitation of mentorship programs
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Design and facilitation of internal professional development programs
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Design, facilitation, and analysis of staff surveys
BUSINESS WRITING
and
BUSINESS DEVELOPMENT
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Writing, storytelling, editing, proofreading, design, and layout
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Writing and design of business development proposals
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Writing and design of event proposals
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RFP/RFQ creation
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Management of the RFP/RFQ process
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Grant writing
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Articles for industry publications